Refunds & Cancellation Policy

Last updated: 30 July 2026

1. The short version

• The challenge is digital content delivered immediately.
• If you are a consumer in the EU, EEA or UK, you have a 14 day right to withdraw and get a full refund. We do not ask you to give that right up.
• Everywhere else, all sales are final. We do not offer change of mind refunds or a money back guarantee, because the whole programme unlocks immediately.
• You always keep your statutory rights if something is faulty, not as described, or not fit for purpose. Those rights cannot be signed away.
• If we cancel the programme before delivering it, you get a full refund.

2. Your 14 day right of withdrawal (EU, EEA and UK consumers)

Under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations, you generally have 14 days from the day the contract is concluded to withdraw from a distance purchase, without giving a reason.

For digital content supplied immediately, that right can be given up, but only where, before supply begins, the buyer expressly asks us to start and acknowledges that they thereby lose the right to withdraw.

We do not ask you to give up that right. We give you access straight away so you can begin, and your 14 day right of withdrawal still applies. If you change your mind within those 14 days, tell us and we will refund you in full. An email to info@trifidmedia.ae saying you wish to withdraw is enough. You may use the model cancellation form in section 7, but you do not have to.

3. Refunds outside the withdrawal right

Please be sure the challenge is right for you before you pay. Everything included is listed on the sales page and summarised at checkout, and you are welcome to email us with questions first. We would much rather answer them than take a payment you regret.

This does not remove the rights you have by law, which we cannot exclude and which are described in sections 2 and 4 above: your right of withdrawal if you did not ask us to begin supplying immediately, and your rights if the content turns out to be faulty, not as described, or not fit for purpose.

4. Faulty, misdescribed or unavailable content

If the content is faulty, materially different from how we described it, or you cannot access it through no fault of your own, contact us. We will first try to fix the problem. If we cannot fix it within a reasonable time, you are entitled to an appropriate remedy, which may be a price reduction or a refund. These rights are in addition to anything else in this policy.

5. When we may decline a refund

• Where you are outside the EU, EEA and UK and have simply changed your mind, all sales are final, as set out in section 3.
• Where you have downloaded, copied or shared the materials in breach of our terms.
• Where a request is fraudulent or abusive, or repeats a pattern of buying, consuming and then refunding.

We will always explain our reasoning, and declining a request never removes a right you have by law.

6. How to request a refund, and how it is paid

Email info@trifidmedia.ae from the address you used to buy, with your order reference. We aim to acknowledge within 2 business days and to decide within 14 days.

Approved refunds are issued to your original payment method through our payment provider, Whop. Card networks typically take a further 5 to 10 business days to show the money in your account. We do not charge a fee to process a refund.

7. Model cancellation form

You can use this wording if you wish, but you are not obliged to.

8. Contact

Trifid Media LLC, Goshi Warehouses, Warehouse 21, St 7, Al Quoz Industrial Third, Al Quoz, Dubai, Dubai, United Arab Emirates · info@trifidmedia.ae · +971 52 668 6886